Stonham, part of the Home Group, is one of the UK’s largest care and support providers and assists people with a range of needs including: homelessness, substance abuse problems, mental health issues, learning disabilities, domestic violence and ex-offenders.

Working with an initiative providing accommodation and support for young people in Kent, Shanel worked with Stonham in overhauling their policy and procedure framework and service outcomes for the young persons’ service. This involved active participation with the service users in order to review and improve services.

Novas Ouvertures Group was the central body of a consortium of service providers spanning the UK. The 14 member subsidiaries ranged in providing services for vulnerable communities including: the LGBT community, Gypsies and Travellers, homelessness, mental illness, learning disabilities and young people to name a few.

As the Equalities Officer for the organisation, Shanel would travel all over the UK to consult and spend time with the member organisations in providing training, support and consultation on equality issues for managers, as well as participating and consulting with the service users regarding concerns which ultimately related and were connected to the equality agenda. Part of Shanel's role also involved responding to government legislative consultations and the writing of central equality policies which member organisations would implement as well as report on.

The Octavia Group provides housing and support through Octavia Housing and Octavia Support, this is alongside the provision of community and charity shops through Octavia Foundation. The Octavia Support division focuses primarily on supporting older and vulnerable adults, including those with complex needs, to stay active, take care of themselves and continue to be part of their local community.

Shanel worked with Octavia Housing in supporting and helping their tenants, this was through local groups and activities as well as a drop-in service, essentially being the contact between Octavia and their tenants in terms of community involvement.

The Sojourner Project was a pilot project funded by the UK Home Office and managed and run by Eaves, a charity which supported women facing violence (N.B/ Eaves closed in 2015, after operating since 1977). The Sojourner Project supported women fleeing domestic violence, with no recourse to public funds, through the provision of financial and temporary housing assistance as well as providing advice.

Shanel worked with the Sojourner Project, assisting in all aspects of the service delivery, her time split between working directly with the women out within the community, this alongside providing an office based version, assisting the service.

As one of the oldest and largest housing associations in the UK, Southern Housing Group (SHG) provides homes for more than 67,000 people including private market, shared ownership, traditional council housing and affordable rent.

Shanel worked with SHG within their tenant and community initiatives section, covering their London region. Part of her role included supporting social investment strategies as well as working within sections of the local community to assist and facilitate community groups, help co-ordinate PR events and help local communities to identify and develop initatives to get involved in, as well as benefit the community.

YMCA is a worldwide organisation engaged in a wide range of charitable activities which serve the local communities within which they operate. An overall aim and intention of the YMCA is to empower and provide support for individuals facing challenges in their lives and this is especially regarding young people, with: "The World Alliance of YMCA’s" main motto reading as: “empowering young people”.

Shanel worked with West Kent YMCA, a housing and support service for young people based in Tunbridge Wells, Kent, reviewing and overhauling their policy and procedures and this was alongside general involvement with the users of the service.

The Women's Housing Trust was part of the Samuel Lewis Trust (now Southern Housing Group). The W.H.T. (no longer in operation), was set-up by Ada Lewis (the wife of Samuel Lewis) to provide accommodation for single, low-waged women within London and went on to provide housing for single vulnerable women facing challenges such as mental illness, disability and those fleeing domestic violence.

Shanel lived on-site and worked as the deputy manager for the then, Wembley site, providing an on-call, out of hours service, as well as the day-to-day running of the large hostel and being the direct contact for the women housed there. Prior to this role, Shanel worked at the W.H.T. Barons Court hostel, though not as a live-in role.